Customer success account executive

Who are we?

Want to work for one of the UK’s fastest growing fintechs, that’s powering some of the most innovative and well-known consumer investment platforms around today? You might have heard of companies like Crowdcube, and Chip – did you know that they use our technology?

At Seccl, we’re rebuilding the infrastructure of investments and advice. Our software allows ambitious fintechs to quickly get to market with innovative investment or advice products – and helps financial advisers and investment managers to build stronger, more valuable businesses, by operating their own investment platform.

If this sounds exciting to you, then Seccl could be the perfect fit. It doesn’t matter if you have no experience in financial services or technology – we welcome unique and diverse talent from all backgrounds.

About the role

We have an exciting opportunity for an ambitious, empathetic and talented ‘people person’ to join our small dynamic team as customer success account executive.

Supporting the customer success lead you’ll be helping new clients get to grips with our technology, and supporting existing ones with an exceptional ongoing service – one that people will remember and recommend us for. We are looking for someone who will be the internal advocate for our clients, ensuring their voices (or issues) are put forward and resolved.

Who are we looking for?

You’ll be someone who’s…

What will you be doing?

On a day-to-day level, you’ll…

Culture & benefits

We truly value diversity in our workforce, and we’re actively working becoming a more diverse and inclusive organisation. We write quite a lot about what it’s like to work here at Seccl – genuine flexibility, an inclusive and friendly team, a beautiful Bath office, great perks and benefits… we could go on.

But you don’t have to take our word for it. We were recently voted one of the top 100 places to work in the UK by Escape the City.

And if you need further persuading, our current eNPS score of 59 shows that 78% of people who work at Seccl selected 9 or 10 out of 10 on how likely they would be to recommend us as a place to work.

Some of this is down to our generous benefits, that include…

We’re also part of the Octopus Group – an innovative, £10bn+ group of companies including Octopus Energy, Octopus Ventures and Octopus Investments. Octopus are on a mission to breathe new life into energy and financial services, and improve the lives of millions of people, so it’s great to be under their umbrella.

If you’re thinking of joining us or want to find out more about our work culture, you can also check out our Instagram, LinkedIn and Glassdoor pages.

COVID-19

Our recruitment process has moved to ‘virtual hiring’ only – and we don’t see this changing anytime soon. This will include video interviews and virtual onboarding… stuff that we’ve all become pretty used to over the past eighteen months.

Like what you see?

Just send your CV to people@seccl.tech and a member of our People Team will be in touch.