Company Background
Rethinking financial wellbeing
As the Octopus Group’s second mass consumer brand after Octopus Energy, Octopus Money partners with people-centric workplaces to help their employees make the most of the money and benefits they receive.
In total, over 200,000 employees have access to Octopus Money coaching through their workplace and they benefit from a service that combines the best of people and technology. That’s because Octopus Money knows that the human expertise of a coach provides customers with empathy and support, while technology is crucial to streamlining the advice process and creating a high-quality experience.
“We want to make financial advice and investing accessible to everybody – all while giving the brilliant customer service that Octopus is known and loved for. Technology has a pivotal part to play in making this mission a reality, helping us to shape a customer experience that’s as seamless as it is affordable,” explains Octopus Money CEO Ruth Handcock.
The challenge
Traditional platforms aren't fit for purpose
The traditional infrastructure of investments is inefficient and unwieldy. The lack of systems integration and automation creates pointless complexity for advisers who spend excessive amounts of time rekeying information and switching between third-party platforms. Rather than driving efficiency and affordability, it only serves to make investment more expensive and financial advice more difficult to come by.
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Octopus Money knew that to offer a low-cost advice proposition - one that integrated fully with its other services and gave all its customers and coaches the same great experience - it needed to find another way.
“The technology has to be seamless. It has to be enjoyable for the coach to use because otherwise, they won't be able to engage and empower their clients in the way that they want to. But it must also take out a lot of the time and effort that lots of financial planning firms experience, which is really what raises the price for customers.” Explains Ruth.
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Efficient
3
Months from scope to migration
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Digital
12k
Accounts created in bulk (and not a piece of paper in sight)
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Fast
£160m
AUM onboarded in one day
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Integrated
£175m
Of assets migrated onto one, fully integrated platform
The amazing thing about our experience with Seccl was just how quickly we were able to get to market. We went from first scoping out the project to having customers invested within three months. It's very rare that you can take a complex project like that and get to market so quickly, and that's the power of Seccl.
The solution
Allowing more people to invest — and invest well
With our embedded investment engine at its core, Octopus Money now has everything it needs to run a streamlined, modern and customer centric advice service. Our custody and trading services, portfolio management functionality and digital tax wrappers are all seamlessly integrated within its broader coaching, advice and DIY offering.
While we provide the underlying investment infrastructure, Octopus Money controls the customer experience. Building on top of our software and services, its intuitive, fit-for-purpose adviser and client portals remove the friction of the traditional advice process. They deliver the kind of joined up, fully integrated online journey that’s only possible with our (genuinely) API-first approach. While greater systems integration and some Seccl-powered automation eliminate the unnecessary platform hopping and rekeying that plague legacy solutions – letting coaches focus on delivering Octopus’s brilliant customer service.
The impact
Changing the game with a fast, flexible and low-cost advice solution
In a world where financial advice can be expensive and out of the reach of many, Octopus Money is levelling the playing field.
Powered by our embedded investment platform, thousands of people now have access to the high-quality, low-cost coaching and investment experience they deserve. And 89% of customers say they feel more financially resilient as a result.
Octopus Money at a glance
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2023
Octopus Money launched to the market
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200k+
Employees have access to a coach or adviser
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89%
Of customers now feel more financially resilient
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£13bn
Assets managed by its parent, Octopus Group
Octopus Money is a fantastically exciting business that’s reimagining advice for a new generation of would-be investor – and we’re excited to be doing our bit to power it.
Octopus Money
Rethinking financial wellbeing
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