Tactical solutions analyst

Who are we?

Want to work for one of the UK’s fastest growing fintechs, that’s powering some of the most innovative and well-known consumer investment platforms around today? You might have heard of companies like Crowdcube, and Chip – did you know that they use our technology?

At Seccl, we’re rebuilding the infrastructure of investments and advice. Our software allows ambitious fintechs to quickly get to market with innovative investment or advice products – and helps financial advisers and investment managers to build stronger, more valuable businesses, by operating their own investment platform.

If this sounds exciting to you, then Seccl could be the perfect fit. It doesn’t matter if you have no experience in financial services or technology – we welcome unique and diverse talent from all backgrounds.

About the role

We are looking for an analytical problem solver and a solid team player who is customer and delivery focused. The role is as broad as it is exciting – a chance to work across a wide array of processes and systems, helping the Seccl business scale and serve its customers in a slick, efficient way.

What will you be doing?

The Tactical Solutions function sits between the Operations, Customer and Development teams, helping both to fix internal and external issues, working to an SLA (Service Level Agreement) framework. The team has a broad remit, working across all production systems, investigating new issues, writing scripts, helping design fixes and resolving simple bugs, whilst working every day with the wider Product and Engineering teams as part of the internal triage & resolution framework. More specifically, you will be building tools to monitor business functions, dashboards to provide management insight into our data and actively managing system exceptions as they arise. You can read about what an average day looks like in this blog (job title recently changed from app support engineer):

In a nutshell:

Who are we looking for?

The most important skill is determination and a desire to solve problems. At Seccl, we’re in our ‘scale-up’ phase, which means things are moving really fast and challenges can arise at any time and in any form. To excel in Tactical Solutions, the ability to work well under pressure and to SLAs is important, as well as good prioritisation and communication skills.

Ideally, we’re looking for somebody with:

Culture & benefits

We truly value diversity in our workforce, and we’re actively working becoming a more diverse and inclusive organisation. We write quite a lot about what it’s like to work here at Seccl – genuine flexibility, an inclusive and friendly team, a beautiful Bath office, great perks and benefits… we could go on.

But you don’t have to take our word for it. We were recently voted one of the top 100 places to work in the UK by Escape the City.

And if you need further persuading, our current eNPS score of 59 shows that 78% of people who work at Seccl selected 9 or 10 out of 10 on how likely they would be to recommend us as a place to work.

Some of this is down to our generous benefits, that include…

We’re also part of the Octopus Group – an innovative, £10bn+ group of companies including Octopus Energy, Octopus Ventures and Octopus Investments. Octopus are on a mission to breathe new life into energy and financial services, and improve the lives of millions of people, so it’s great to be under their umbrella.

If you’re thinking of joining us or want to find out more about our work culture, you can also check out our Instagram, LinkedIn and Glassdoor pages.

COVID-19

Our recruitment process has moved to ‘virtual hiring’ only – and we don’t see this changing anytime soon. This will include video interviews and virtual onboarding… stuff that we’ve all become pretty used to over the past eighteen months.

Like what you see?

Just send your CV to people@seccl.tech and a member of our People Team will be in touch.