Junior operations analyst

The role: 

We’re looking for a junior operations analyst looking to join our growing team. You will be at an early stage in your career looking to progress a career within the fintech space. You will be responsible for the processing of daily operational and investment tasks across all our product types. This could range from processing transfer requests for our clients, to processing cash and investment dividend payments in and out of accounts. You will be in close contact with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth.

On a typical day you will be….

• Processing operational tasks such as transfers and cash payments across ISAs, JISAs, GIAs and Pension wrappers.
• Using internal and external transfer and payment systems to manage cash and asset flows.
• Working as part of a small team, using effective communication to ensure daily tasks are completed with a high degree of accuracy.
• Maintaining ownership of any request until resolution and meeting agreed SLA’s.
• Taking ownership of key operational processes within the operations domain.
• Identifying and resolving technical issues, using Python scripts with a variety of workflows, and utilising a range of collaborative applications.
• You’ll find that your work alignment will change from time to time as the business grows to meet the changing demands of a rapidly scaling Operations function.

This role is for you if: 

• You have a willingness to learn about products, technology and investment wrappers with previous experience desirable
• You have experience in a fast-paced environment where context switching is common.
• You have a willingness to learn more about and take ownership of processes and customer outcomes
• You have strong communication, organisational skills and an eye for accuracy
• You are a team player who is customer and delivery focussed and wants to gain new skills on the journey.
• You have an interest in modern data technology and may have played around with basic coding, databases and APIs.

This role isn’t for you if: 

• You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression.
• You’re not comfortable working in a fast-paced environment. Our speed and scalability is what sets us apart; you need to be able to act quickly and think on your feet.
• You struggle to follow through on your ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen.
• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty.

Unfortunately we cannot progress anyones application who requires any type visa sponsorship