Operations analyst

We are looking for an analytical problem solver and a solid team player who is customer and delivery focused.

Operations analyst

Who are we?

At Seccl, we’re on a mission to rebuild the infrastructure of investments and advice. We provide the technology that allows people to access financial markets – buying and selling investments, and holding them in tax wrappers like ISAs and pensions.

Our software allows ambitious fintechs to quickly get to market with innovative investment or advice products – and helps financial advisers and investment managers to build stronger, more valuable businesses, by operating their own investment platform.

Ultimately, we want to create a world where everybody can access the financial markets, or find the help they need, more easily and affordably than ever.

We recently became part of the Octopus Group – an innovative, £9bn+ group of companies that’s on a mission to breathe new life into energy and financial services, and improve the lives of millions of people.

The role

We are looking for an analytical problem solver and a solid team player who is customer and delivery-focused. You will work in the engine room of the business, at the core of our operations, and will be passionate about helping the business grow. You will have the opportunity to work across all areas of our operations, in doing so getting exposure to all areas of the business. You’ll be working closely with the Customer and Bizops teams..

You will be responsible for…

  • Taking ownership of key operational processes across multiple areas of the business
  • Identifying and resolving technical issues, including bug fixing and data correction
  • Maintaining ownership of any request until resolution and meeting agreed SLA’s
  • Reviewing and recommending any changes to systems needed to reduce the reliance on the development team, products or services
  • Assisting with process mapping and documentation - we need to have a solid and dynamic understanding of today’s engine in order to build scalably for the engine of tomorrow
  • Assisting with regular business reporting, using a variety of data sources

Requirements

  • The most important skill is determination and a desire to solve problems with some exposure to applications support
  • You will be interested in modern data technology and may have played around with basic coding, databases and APIs. You will be excited about how technology can help firms like ours to drive down costs, streamline processes and improve customer outcomes
  • You will need to learn the business domain, so previous experience of financial services or a fintech is desirable but is not essential
  • Strong communication and organisation skills and able to describe to both technical and non-technical audiences
  • A team player who is customer and delivery focussed

How do we work?

We’re a team of ambitious, talented, and creative people who are passionate about using technology to improve our financial world.

We have a positive, open environment that promotes fresh ideas, challenge and experimentation, and encourages continual learning. We provide flexible working that focusses on delivery rather than just focusing on hours worked.

We’re based in the historic City of Bath, a stone’s throw from the train station. (Literally. You could hit it from our office.)

The vital statistics

  • Competitive salary
  • Flexible working arrangements (hours and remote / homeworking options)
  • Exposure to the latest technology and an opportunity to help shape the future direction
  • Pension & Life Assurance

Next steps

Interested in joining us and making a difference in the market? You just need to send your CV to Rebecca people@seccl.tech and she will be in touch.